Answers to common questions about our remedies, orders and consultations.
Products & Usage
Where can I check a product's ingredients?
Check the label and the product page before use. If ingredient or registration information is not listed, contact our team and do not use the product until you are satisfied with the information.
How do I know which remedy is right for me?
Each product page provides pack information and label-led guidance. If you're unsure, book a consultation or speak with a qualified clinician, especially if you have a medical condition or take prescription medicine.
How should the products be stored?
Keep them in a cool, dry place away from direct sunlight, with lids tightly closed. See our Guides for more on natural care.
Orders & Delivery
How do I place an order?
Add products to your cart and complete the website checkout with your delivery details. After the order is created, use the WhatsApp Order Details button to send the complete order reference, address and payment summary to our team.
Do you deliver across Pakistan?
Yes, we deliver nationwide, typically within 2–4 working days. Delivery is free with full advance payment. Cash on Delivery requires the delivery charges shown at checkout to be paid in advance.
What payment methods do you accept?
Choose full advance bank payment for free delivery, or Cash on Delivery with the delivery charges paid in advance. The current bank details and exact amount appear securely during checkout.
Can I return or exchange a product?
Eligibility and deadlines depend on the condition and type of product. Read the current Delivery & Returns policy before ordering, then contact us promptly with your order reference.
Consultations
How is a consultation confirmed?
Submit your preferred date and time. The team will review availability and contact you to confirm; the requested slot is not final until confirmed.
What consultation modes are available?
You can choose in-person, phone call, or WhatsApp/video. Pick what suits you when booking your appointment.
Can I request a female hakeema?
Absolutely. When booking, you can choose to consult with a male hakeem or a female hakeema for your comfort.
Safety
Are there any side effects?
Any product can cause an unwanted reaction or interact with medicine. Follow the label, stop use if a reaction occurs, and seek advice from a qualified physician. Get urgent care for severe symptoms.
Can I take these with my prescription medicine?
If you take prescription medication, are pregnant or breastfeeding, please consult a qualified physician before starting any herbal product.